Privacy Policy

Introduction

At Xylovion Vitality, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or interact with our services. We comply with the General Data Protection Regulation (GDPR) in the European Union and the California Consumer Privacy Act (CCPA) in the United States, as applicable to our operations in Slovakia.

This policy applies to all personal information collected through our website, contact forms, and any other interactions with Xylovion Vitality. By using our website, you consent to the collection and use of information in accordance with this policy.

Last updated: October 2023

Information We Collect

We collect information to provide better services to our customers and to improve our website. We may collect the following types of information:

Personal Information

• Contact Information: Name, email address, phone number, and mailing address when you contact us or subscribe to our newsletter.
• Communication Data: Messages, inquiries, or feedback you send to us through contact forms or email.

Non-Personal Information

• Usage Data: Information about how you use our website, including pages visited, time spent on pages, and referring websites.
• Technical Data: IP address, browser type, operating system, and device information.
• Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your browsing experience and analyze website traffic.

How We Use Your Information

We use the information we collect for the following purposes:

• Responding to Inquiries: To answer your questions, provide information about our products, and assist with your requests.
• Improving Our Services: To enhance our website, products, and customer service based on your feedback and usage patterns.
• Marketing Communications: With your consent, to send you newsletters, product updates, and promotional materials about Xylovion Vitality.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.
• Website Analytics: To understand how visitors use our website and improve its functionality.

We do not sell, rent, or lease your personal information to third parties for their marketing purposes without your explicit consent.

Data Sharing and Disclosure

We may share your information in the following circumstances:

• Service Providers: We may share information with trusted third-party service providers who assist us in operating our website, processing payments, or delivering services. These providers are contractually obligated to protect your information and use it only for the purposes specified by us.
• Legal Requirements: We may disclose information if required by law, court order, or government regulation, or if we believe such disclosure is necessary to protect our rights, safety, or the rights and safety of others.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the same privacy protections.

We do not share personal information with third parties for their direct marketing purposes.

Your Data Protection Rights

Under GDPR and CCPA, you have certain rights regarding your personal information. Depending on your location and applicable law, you may have the following rights:

• Right to Access: Request a copy of the personal information we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete personal information.
• Right to Erasure: Request deletion of your personal information in certain circumstances.
• Right to Restriction: Request limitation of the processing of your personal information.
• Right to Data Portability: Request transfer of your personal information in a structured, commonly used format.
• Right to Object: Object to the processing of your personal information for direct marketing or other purposes.
• Right to Withdraw Consent: Withdraw your consent for processing based on consent at any time.

To exercise these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within 30 days or as required by applicable law.

Cookies

Our website uses cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content. Cookies are small text files stored on your device when you visit our website.

Types of Cookies We Use:

• Essential Cookies: Necessary for the website to function properly, such as remembering your cookie preferences.
• Analytical Cookies: Help us understand how visitors use our website, allowing us to improve performance and user experience.
• Functional Cookies: Enable enhanced functionality, such as remembering your preferences or language settings.

You can manage your cookie preferences through your browser settings. However, disabling certain cookies may affect the functionality of our website. For more information about cookies and how to manage them, please refer to our Cookie Policy.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our website after any changes indicates your acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: [email protected]
• Phone: +421 499 445 463
• Address: Radničná 253, 811 01 Bratislava, Slovakia

We are committed to addressing your privacy concerns promptly and will work with you to resolve any issues.

This Privacy Policy is governed by the laws of Slovakia. Any disputes arising from this policy will be resolved in the courts of Slovakia.

Thank you for trusting Xylovion Vitality with your personal information. We are dedicated to maintaining your privacy and providing you with exceptional service.